The joy of the people who managed to obtain the Firefly Edition of The Last of Us Part 1 will have been short-lived. They received their copy in a pitiful state and Sony’s reaction is not as expected.
By receiving the precious collector of The Last of Us Part 1, American players did not expect such a disappointment. The packaging is seriously damaged but they will have to deal with it.
The Collector of The Last of Us Part 1 damaged, too bad!
The fans of The Last of Us Part 1 had a very bad surprise while waiting for their Firefly Edition. This one arrived in a condition that would blow any collector away. Indeed, supporting images on Twitter or Reddit, buyers are scandalized to see such packaging for this kind of product. There is a simple envelope with almost no bubble wrap inside. The result is therefore hardly surprising and was predictable.
One of them says “Very similar for me. The flap of the envelope couldn’t reach the other side, so they glued it directly to the game box. It left some residue on top of the damage. Very poor PlayStation Direct experience”. Another also mentions damage to the comics contained in the collector.
The Firefly Edition of The Last of Us Part 1 was sold through PlayStation Direct, Sony’s own store. But the experience doesn’t stop there. According a consumer, PlayStation Direct denied any refund or even replacement. Their proposal? A 20% discount code on their store… to buy another game. You had to think about it!
The lack of an exchange is probably due to the fact that Sony simply does not have a copy on hand. On the other hand, the absence of reimbursement is more difficult to justify with regard to the photos and the responsibility of the shop. In France, we do not yet know if the collector of The Last of Us Part 1 will be available, but there is hope.